Arden Courts Stated Standards

ProMedica Corporate Vision Statement

We, the employees of ProMedica Senior Care, are dedicated to providing the highest highest quality in health care services. By ensuring that patients and residents live With the greatest dignity and comfort possible we will establish ProMedica as the preeminent care provider, committed to standards of performance which serve as the hallmark of the industry. 

This level of performance will require:

  • Employee commitment to excellence in health care.
  • Attractive, highly functional facilities.
  • Clear, appropriate and measurable performance targets.
  • A healthy working atmosphere based on sound, uniform policies; clear direction and lines of authority; a responsive management and unsurpassed employee training.

Satisfying the needs of our most discriminating customers is the truest indicator of how well we are meeting these standards. By meeting them consistently, we will further the success of this organization and enhance the future for us all. As members of the ProMedica team, our exceptional performance will create the greatest possibility for personal development and recognition. Through our success, the organization will continue to grow and broaden its opportunities in diverse health care markets.

10 Commandments of Caring

Our residents, patients, their families and their friends are the reason this health care organization exists. Without them, we are nothing.
We, the employees of ProMedica Senior Care, believe that our residents AND patients as well as their families.

  1. Are the most important people in our facilities
  2. Are not dependent on us. We are dependent on them
  3. Do not interrupt our work. They are the purpose for it.
  4. Do us a favor when they request our assistance. We do not do them a favor by serving them
  5. Are the most vital part of our health care facilities. They are not outsiders.
  6. Are not collections of charts, prescriptions and bills. They are flesh-and-blood human beings with feelings and emotions like our own.
  7. Are not to be argued with.
  8. Bring us their wants. It is our job to satisfy those wants
  9. Are deserving of the most courteous and attentive treatment we can give
  10. Are the lifeblood of our organization